Goals For 2013 -- It's That Time Again!

Last year around this time, I was on TV with Small Business Television host Susan Solovic talking about goal setting and expectations of 2012.  While some goals were met, others weren't.  It happens -- it's called Life.

As I posted in my The Monday Morning Memo of 1/2/2012, here were my goals for 2012.  I think it's fun to look back and see what I had planned.  I'll put a "Y" or "N" next to each one.

1. To be better at returning phone calls.  - N (goal for 2013)

2. To get my NEW website up and running. - Y (looks great Pam/Kristen!)

3. To reply faster to my emails! - Y (That's a YES)

4. To shoot more video of what we do and what we can do for you! - Y (not enough)

5. To be more interactive online (see #2) - Y (Pinterest!)

6. To keep the shop more tidy (Kirt's goal too)! - N (My wife screams)

7. To take better care of my personal health and well being. - Y (Do more!)

8. To be involved in more parades and community events. - Y

9. To be more active in the communities I serve. - N (More chamber events)

10. To exceed expectations of what customers expect from us! - Y (More Now!)

 

For 2013, some of the same goals, but now that I'm running things at home, a bit of a different perspective.

 

1.  Better turnaround time on computers.

2.  Reply to phone calls faster.

3.  Participate in more chamber events - Hampton, Waverly, Mason City

4.  Get a new video camera and justify it.

5.  Speak at more events.  I've got stories to tell!!

6.  Organize my shop.

7.  Organize my finances.

8.  Get healthy personally.

9.  Teach more computer classes.

10. Book more remote repair jobs!

 

I'm sure you have goals -- if you don't, set some!  You may be surprised on how it will change your outlook!

Bottom Line -- 2012 Wasn't That Great

Well, I have to say that 2012 had it's high points, but a lot of low points.  I lost relatives, friends, customers, celebrities, switched gears on my business and our country went through a crippling election cycle that hurt us as a country and put a bigger wedge between us as humans.  The events of the past year are ranked more to importance, than chronological.  You'll understand why...

 

First, my mom of 48 years died in October.  This was a major blow as up to around Mid August, she was doing so well -- considering her 35 year battle with Multiple Sclerosis.  She had fallen in her apartment and hit her head and sort of "reactivated" the MS symptoms and never really recovered or got her strength back.  She was a fighter til the very end, as always.  She was 75.  Her funeral was one of the best funerals (if you can rate them) that I had ever been to.  I'd put it right up there with my Dad's funeral.  I have to give props to Pastor Corby Johnson of the Methodist Church.  What a great send off, with an emotional message, laced with funny stories and meaningful events of her life.

 

Second, Becky's Grandfather Harvey Krassin passed away in March.  I'd only known Harvey for about 8 years or so, but what a guy.  Always a smile on his face and I could always get him to laugh, especially if I had some Hostess Snowballs for him.  He lived such a full life, he was 91.  At 90, he "decided" to quit farming.  Also at age 90 we had a huge party for him.  I bet he's still smiling, what a tribute.  He will be missed at Christmastime this year.

 

Third, I lost some good friends.  My heart stopped and I was filled with sadness when my karaoke buddy and Kozy Korner friend John Fransen passed away.  Not a night goes by when I grab the microphone that I don't think about "John R," as we called him.  You really don't know much about a person until you go to their funeral.  For me, I always thought John was a bit of a loner, doing things his way, and not much connection with friends or family -- just on the corner bar stool singing with the jukebox.  I was mistaken.  He had a family that cared deeply for him and I still chat with them now and then and also consider them my friends.  Every now and then, when I sing a Neil Diamond song, I reflect back on John and how he helped me during a couple of Main Street events in Hampton.  He was the darling of the crowd.  I wish more people would have gotten to know him like I ended up knowing him.

Also, anyone involved in Cub Scouts, Webelos or Boy Scout in the mid 70's or early 80's probably had popcorn at Helmut & Dora Neuhaus' home.  If you drank coffee, the pot was always on with some lively conversation in the kitchen.  Dora passed away in August and it was like losing my third mom.  After my Mom and Step Mom, she was it.  Her son Dale was in my class and there's nothing she wouldn't do for him.  From 10th grade until my senior year, she would pick me up for school with Dale in the car as well.  She'd been in the nursing home for several years and so I lost contact with her.  I was saddened when I heard she passed away, yet a smile came to my face when I remembered all those times of eating popcorn at her house.  Scouting lost a good friend in Dora.

 

Fourth, I lost some good customer/friends.  I think back to the many times I stopped by Judy Winfrey's house to fix this or that on the computer, but ended up staying an extra half hour to listen to HER SIDE of what was going on in Hampton.  A one of a kind person who I always wanted make sure I was on the good side of.  2012 started out with her passing away, but I know that she's not forgotten.  I sat beside her at many council meetings and always had time to lend an ear.

 

Mary Towne was another great person who we lost in 2012.  I was also friends with her late husband Larry, who was quite a guy in his own right.  Like Judy, Mary was never shy about where she stood on the issues in Hampton and I found myself staying at her place a little longer because I think she just needed to vent.  I was shocked when I heard that she passed away, as I had been to her house the week before.

 

Hampton Superintendent James Alexander of Hampton passed away.  I wrote a couple of blogs about him.  A gentleman's gentleman and the definition of a class act.  To the end, always Mr. Alexander to me.

 

Ray Drew of Hampton passed away as well.  A Democrat and proud of it.  A fan of the library and a bigger fan of flying.  Our community lost a great friend in Ray Drew.

 

Roger Birdsall of Sheffield was someone who I wasn't as close to as I should have been, but always waved and chatted whenever I saw him.  He was my Dad's boss at Weldin's Ready Mix back in the late 70's and 80's.  I had a lot of respect for him.  Anyone who could corral my father and keep him in line on the job was a person you had to tip your hat to.  I saw Rog about 2 weeks before he passed away, and I'm glad I did.

 

Fifth, I think that as a society we get attached to some celebrities more than others.  Yes, I am sad that Whitney Houston died, but I grew up with Phyliss Diller, was held in suspense of "Who Killed JR?" with Larry Hagman, brought in every New Year with Dick Clark and weren't we all standing a just little taller when Neil Armstrong walked on the moon?   We lost the homespun humor of Andy Griffith, the abrasiveness of Sherman Hemsley as George Jefferson and who can forget the phrase "Survey Says......" of Richard Dawson?!  We lost some biggies in 2012....we really did.

A lesson I learned... Don't use "I Love You" as a deathbed confession.  Say it more often.

 

Next in October, I transitioned my business back to my home.  I was wise enough to know that some of the customer base was counting on Home Service and I'm all about customer service.  We had a good run downtown, but happier that I can still provide the same service at home than in the downtown environment. 

 

Finally, no matter which way you voted, I think our country didn't come out as well as it could have.  I'm not stating that because President Obama won that this occurred, it was just the mudslinging before the election that hurt us as a people.  No one respects the office anymore and we all lose.

 

2013, you HAVE to be better.  I have my wife, family and friends. More importantly, I have faith -- and I hope others do as well.  I welcome you with open arms 2013.....if we make it past 12/21/2012.

October - It Could Have Been Worse Or Could It?

This posting is a bit overdue, but I had to collect some thoughts and it really has nothing to do with computer repair, but more on a personal level.

 

 

When I see people comment on Facebook about something, one thing I hate to see is when someone will write, "Well, it could have been worse."  Since I'm pretty much a "Glass Half Full" kind of guy, I tend to reply, "It could have been better."

 

 

If you know me or my family at all, you may have known that my mom, Sandy, took a spill at her apartment in August and We/I had to make a decision that would affect the rest of her life, the nursing home option.  Mom was all for it, so we went forward and she resided in the nursing home.  She loved the food and the nursing staff.  It could have been worse.
 

One day she said, "Pat, I want you to call Hospice."  Now, no one calls Hopsice for a common cold, but I told her she didn't need them.  The next day, Hospice calls and said that my mom called them herself and told them she was dying.  A week later, Mom was on Oxygen and two weeks later, I told her "goodbye."  It could have been worse.

 

 

Mom passed away on October 23rd.  It, also, could have been worse.

 

 

Mom suffered with Multiple Sclerosis for 36 years and she fought hard til the very end.  On October 20th, I felt that I had talked to Mom for the very last time and it was awkward.  She was having communication issues and some mental connectivity issues.  I was saddened as they also told me she wouldn't make the weekend.

 

 

I thought to myself, "It couldn't be worse" but actually, it got better. 

 

 

Mom being stubborn and a fighter went from Friday until Tuesday with basically no food or water, as her swallowing had shut down and her breathing was rapid.  I was going there twice a day to sit with her and there was no response, BUT, the TV was on every time I got there.  Mom loved TV. I asked the aide, why the TV was always on after I shut it off and she told me that Mom asked for the TV to be on.... Very strange, as I thought she couldn't talk or communicate.
 

Finally, on Monday night I was there and they were going to reposition Mom, so I left the room for a bit.  When I walked back in they said, "Sandy, Pat's here!"  I could tell she was trying to talk and I put my ear down to her mouth and she said, "I love you so very much."  I was stunned.  She kept trying to talk, but the words wouldn't come out, so it was my turn to talk to her, like I'd never talked to her before.  I told HER it was time to quit fighting.  I said, "Mom it's time you listen to me, I love you and it's OK to let go.  You have fought enough."  She shook her head "Yes." It could have been worse. 
 

She passed away the next day just before noon.  I wasn't there, as there was no need for me to be.  We had said goodbye, we completed our tasks, we had both said what we needed to say.  It could have been worse.
 

Here's how it could have been worse on all points:
 

1. Mom could have fallen, hit her head worse, died on the spot.
 

2. She could have lingered for years in some sort of coma or vegetative state.
 

3. She could have not spoken to me for the very last time telling me that she loved me.
 

4. She could have not heard the words I said to her.
 

5. She could have died a painful death without the help of Hospice and the great staff at the care center.
 

But it was better.  Mom is no longer suffering, our family is no longer worried about that next fall, or next accident, or if Mom is hurting.  Am I selfish over this?  You damned right I am.  Mom wasn't the only one to live with MS for 36 years, we all did, and it was terrible.  I thank my wife Becky for hanging in with me our fight as well.
 

BUT the biggest lesson I learned.  Don't let words, "I Love You" be a deathbed confession, whether you are the one who is sick and dying or the one who is the person left behind.  Even though we BOTH loved each other very much, I can't remember the time I had heard Mom tell me that OR the last time I said it to her.
 

Again, for those of you who read this, sent a card, or sent memorial money -- THANK YOU. 

Ch-Ch-Changes

I'd like to share a story with you and I'm not looking for sympathy, but for your understanding and continued support.

I started my business "The Computer Guy" in 1996 with the main focus on the home computer user. As time went on and our name was given out here and there, I expanded to take care of some small business clients and national accounts through contract work. My business model was based on "Reliable Service / Reasonable Rates." I still strive for that today.

Over the past six months, I have continued to be as busy as can be on the road, servicing computers in homes and in businesses all over North Central Iowa, however, our business at the shop has slipped. Some would blame the economy, the election, the nay-sayers, the bad crops, or you name it -- people can blame anything on any situation.

Myself, I think people are just used to service when they want it and where they want it, people have migrated to tablets, some may have gone to other systems instead of getting their computers fixed by us, or in some (hopefully mild) cases have chosen a competitor over us. Whatever the situation, it has caused me to do some thinking about my business plan and what is best for the business.

What I have come up with will shock some people or make people scratch their heads a bit. However, as of October 20th, I am moving my business BACK to my home. I want to be as mobile as I can be in serving my customers with "Reliable Service, with Reasonable Rates."

The decision involved many people and I thank them for all of their support. I'm NOT going out of business, just refocusing it a bit. Kirt, Bob and Becky will still be doing some work for me on the road and our phone number will still ring to my phone.

I've enjoyed being downtown for the last 3 years, but it's just time for a change and I think this will be a positive one for my business and my customers. My customers are the best and I can't wait to continue to serve them!

It's Labor Day!

Happy Labor Day!!! 

 

In our business, labor is a big deal.  I would be ignorant if I didn't recognize a few people in my life and business who help me out, by laboring over computers and working for me day in and day out.

 

Kirt Snook is my right hand and was onboard at the shop from Day 1.  He's someone I had worked with at Midwest Wireless and I told him that if I ever started out on my own and had a shop, he'd be the one I'd call first, and I'm glad he answered the call.

 

Bob Barnes is my part time employee.  Bob does a lot of things and is pretty darn handy at all of them.  Computer repairman, limo driver, bus driver, Advocare Sales Champ and all around good guy.  He's as easy going as they get and I wish that would rub off on me.

 

Becky Palmer is of course my wife and has more faith in me than any human should.  She works the shop for me when I'm on the road on a Saturday, does some remote repair work and mainly is my #1 Fan.  You need one of those in your life, I'm glad I have her in mine.

 

Deb Keller is a free spirit who makes great banana bread and other home made treats.  She works on the rare occasions that the rest of us are out of the shop.  Her phone messages are works of art and epic novels.  Details, details, details!!

 

Mary Hanson is a school teacher who filled in a lot this summer when I was on the road and when Kirt was off.  If you follow me on Pinterest, you are pretty much following Mary -- as she is my Pinterest Guru who knows what foods NOT to pin to my page. 

 

I owe these folks a nice round of applause....

One Weird Day!

It was a normal Wednesday...so I thought.  It started out early in the wee hours of the morning, as it usually does with me Googling some things.  Stupid things, mostly. 

What I was wondering was how do other businesses named "The Computer Guy" market their products or services.  SO, I searched the "Images" section of Google.  Naturally, my logo came up several times from my website, along with other logos of other businesses named, "The Computer Guy."  Until......my eyes caught a logo that I had used on my OLD website and current brochure attached to a bunch of text with a California phone number.  SOMEONE had used MY copyrighted logo to promote THEIR business.

Naturally, I was upset, so I fired off an email to him and posted on that sight that he would need to remove it.  THEN upon posting this on Facebook, a friend in Idaho told me that a library in Ohio was promoting some Computer Guy with MY logo.  I called the library and in a matter of minutes, it was down.  They were truly ashamed of what had happened.

THEN, reports from Facebook started to roll in.  A guy in Utah, a company in Malaysia, Spain, etc were coming to me.  A total of 9 in all.  I contacted as many as I could and so far 3 of the 9 have done the right thing.  I'll give the rest of them a week, then we'll go from there.

NEXT, I got a strange call at work.  "Pat Palmer, this is Tony and I need your email address."  I didn't know the phone number, but Googled it and it was from North Carolina.  In 10 minutes, I got an email with a video attached that said, "Your Twin."  I opened it up and some guy, who looked a LOT like me was telling me that people were mistaking him for me on YouTube doing a Bobby Darin song.  Odd, for sure!  I emailed the guy back, and it bounced.  SO, I texted him and he sent his correct email and I replied back and said that I enjoyed the video and would do one in the next couple of days for him. 

I posted that on Facebook and my friends had a field day. 

Like I said...it was one weird day!

Happy Anniversary to The Computer Guy!!

Well in all of the excitement of the 4th of July last week, I forgot to mention the 1st of July in my "The Monday Morning Memo"

The 1st of July was our 3rd anniversary at our Downtown Hampton location!!! Many thanks goes out to many people who have been supportive of our efforts. I am very appreciative to all who have done business with us.

In this weird economy, up and down gas prices and the age of "faster and cheaper" computer repairs -- I am grateful for your support. I keep track of people and companies in a 45 mile radius of Hampton who do computer repair. Some of these people are in storefronts like mine and some are out of their homes. Some have the training, background, certifications and insurance -- and some, well, don't. As a matter of fact, there are roughly 70 places in and around Hampton in that 45 mile circle that do computer repair. We feel that we can provide the best solution to your computer issues that's not only fair to you, but to us as well.

Do we make mistakes? YES.

Do we own them and try to do what's right? YES.

There's no other way to say how much we value you as a customer, other than, "We value you as our customer."

Stay cool and have a fantastic week!